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User Management Apps Overview

User Management apps handle authentication, lead generation, customer support, and communication for your Django-CFG projects.

Accounts App​

Complete user authentication and account management

  • 🔑 Authentication - Login, registration, password reset
  • 📱 Phone Verification - SMS-based phone number verification
  • 🔄 Social Login - OAuth integration with major providers
  • 👤 Profile Management - User profiles and preferences
  • 🔒 Security - Two-factor authentication, session management

Key Features​

# User registration with phone verification
from django_cfg.apps.accounts import UserRegistrationService

service = UserRegistrationService()
user = service.register_user(
    email="user@example.com",
    phone="+1234567890",
    password="secure_password"
)
# SMS verification sent automatically

Leads App​

Lead generation and conversion tracking

  • 📝 Lead Capture - Forms and landing page integration
  • 📊 Tracking - Source attribution and conversion metrics
  • 🔄 Pipeline Management - Lead status and qualification
  • 📧 Follow-up - Automated email sequences
  • 📈 Analytics - Lead performance and ROI tracking

Key Features​

# Capture and track leads
from django_cfg.apps.leads import Lead

lead = Lead.objects.create(
    email="prospect@example.com",
    source="website_form",
    campaign="summer_promo",
    metadata={"page": "/pricing", "referrer": "google"}
)

🎧 Support App​

Customer support and ticket management

  • 🎫 Ticketing System - Multi-channel support tickets
  • 💬 Live Chat - Real-time customer communication
  • 📚 Knowledge Base - Self-service help articles
  • 👥 Team Management - Support agent assignment and routing
  • 📊 SLA Tracking - Response time and resolution metrics

Key Features​

# Create support ticket
from django_cfg.apps.support import Ticket

ticket = Ticket.objects.create(
    customer=user,
    subject="Payment Issue",
    priority=Ticket.Priority.HIGH,
    channel=Ticket.Channel.EMAIL
)

Newsletter App​

Email marketing and subscriber management

  • 📮 Subscribers - Email list management and segmentation
  • 📧 Campaigns - Email campaign creation and scheduling
  • 📊 Analytics - Open rates, click-through rates, conversions
  • 🎨 Templates - Responsive email templates
  • 🔄 Automation - Drip campaigns and triggered emails

Key Features​

# Manage newsletter subscriptions
from django_cfg.apps.newsletter import Subscriber, Campaign

# Add subscriber
subscriber = Subscriber.objects.create(
    email="subscriber@example.com",
    tags=["customer", "premium"],
    preferences={"frequency": "weekly"}
)

# Create campaign
campaign = Campaign.objects.create(
    subject="Monthly Update",
    template="monthly_newsletter",
    segment="active_customers"
)

Integration Flow​

Complete Customer Journey​

# 1. Lead Capture
lead = Lead.objects.create(email="prospect@example.com")

# 2. Account Registration  
user = UserRegistrationService().convert_lead_to_user(lead)

# 3. Newsletter Subscription
Subscriber.objects.create(email=user.email, user=user)

# 4. Support (if needed)
if user.needs_help():
    Ticket.objects.create(customer=user, subject="Getting Started")

Data Flow Between Apps​

Best Practices​

1. Connect Lead to Account​

# Always link leads to user accounts when possible
lead.convert_to_user(email, password)

2. Segment Newsletter Subscribers​

# Use tags for targeted campaigns
subscriber.tags.add("premium_customer", "product_user")

3. Track Support Interactions​

# Connect support tickets to user journey
ticket = Ticket.objects.create(
    customer=user,
    source_lead=user.original_lead,  # Track back to acquisition
    subject="Feature Request"
)

4. Unified User Experience​

# Single dashboard for user management
user_context = {
    'account': user.account,
    'leads': user.lead_history,
    'support_tickets': user.tickets.all(),
    'newsletter_status': user.subscriber.is_active
}

See Also​

Feature Documentation​

User Management Apps:

  • Accounts - Authentication, profiles, OTP verification
  • Leads - Lead generation, tracking, and conversion
  • Support - Ticketing system, live chat, knowledge base
  • Newsletter - Email marketing and subscriber management

Related Features:

Configuration & Setup​

Getting Started:

Advanced Configuration:

Guides & Tutorials​

Practical Guides:

API & Integration:

User Management apps provide a complete customer lifecycle solution! 👥

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